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Terms of delivery

Right of exchange and return

Goods ordered from StalaShop are subject to a 14-day right of exchange and return, except custom-made products do not have the right to cancel, exchange or return. Please note that in case of return shipping cost is not refunded. In case of any doubt, please contact Stala customer service before purchase:
E-mail: sink.sales@stala.com
Tel: +358 3 8821 133

Returns are only handled when the package has a return number from Stala. Please contact Stala customer service for return. In Finland returnable goods may be submitted to the postal service for dispatch as "customer returns".

In other countries goods may be returned through the postal service to Stala at customer's cost. The original dispatch note or itemised invoice must be included with the returning consignment. The returned product and its packaging must be in reasonable saleable condition.

Return address:
Stala Oy
#Return number#
Yrittäjänkatu 4
15170 Lahti, Finland

Prices and methods of payment

The current prices for StalaShop products are shown on the website. These prices include always value-added tax, even for company deliveries. Stala reserves the right to change prices and terms of payment.

The products ordered from StalaShop will be sent by the credit card payment or by payment through netbank (only in Finland), and the current postage charge will be added to the invoice total. For companies, the accepted method of payment is credit card.

Payments with Visa, Visa Electron and MasterCard

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider in cooperation with Finnish banks and credit institutions. In payments made with Visa, Visa Electron or MasterCard Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.

Paytrail Oyj is an authorized Payment Institution.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, FINLAND
Phone: +358 207 181830


Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Delivery period and terms

The delivery time will be appr. 3–9 working days under normal circumstances, depending on the season and on the availability of the product. For custom-made products and mailbox name plates the delivery time is around 2-4 weeks from the order.

Deliveries are made in European countries listed on StalaShop. Delivery to a person under the age of 18 is only possible with the written consent of the trustee or guardian. Stala reserves the right to decline any order.

Shipping costs

Shipping costs are based on order value and the destination country. Shipping costs are added according to the shipping cost chart.


Method of delivery

If there is more than one method of delivery available to the country of destination, the customer can choose the service before payment in StalaShop. Stala reserves the right to change the method of delivery.

Guarantee and servicing

Stala issues a manufacturing defect guarantee (2 years) for products that it sells through StalaShop. Should any defect appear in an ordered product during the guarantee period, then the User should immediately contact Stala customer service by e-mail at sink.sales@stala.com or by phone on +358 3 8221 133. The User must retain the invoice/order specification received at the time of the order, as this document also serves as a certificate of guarantee.